Refund Policy

Our Commitment

At TrueMill, customer satisfaction is important to us. Every order is packed with care and shipped using trusted delivery partners.

Eligible Refund Requests

Refunds or replacements may be considered under the following circumstances:

• Damaged product received.
• Incorrect product delivered.
• Package lost during transit.
• Product received in unusable condition.

Non-Refundable Situations

Refund requests may not be approved in the following situations:

• Product has been opened or consumed.
• Request raised after the specified period.
• Incorrect shipping details provided by the customer.
• Minor packaging damage that does not affect product quality.

Reporting an Issue

If you receive a damaged or incorrect order, please contact us within 48 hours of delivery with:

• Order number
• Photographs of the package/product
• Brief description of the issue

Refund Processing Time

Once approved, refunds are generally processed within 5–7 business days through the original payment method.